A typical phone call goes like this: Scenario 1

"I'm Mary Smith and I'm calling about my mom. I live in Colorado but mom lives alone down there in Clearwater. Mom had a stroke 3 years ago and I wanted her to move out with me to my house, but she refused. The last time I was visiting, I noticed she wasn't keeping up well with household chores. There was spoiled food in her refrigerator, and really all she had were some tv dinners, and canned goods. Her sink was full of dirty dishes, there were newspapers everywhere, and she had mail scattered all over the place. I found her checkbook and realized it had been 3 months since she recorded a payment to the electric company. I asked her about paying it and she said "I know I paid it. I just probably forgot to write it down".

I suggested mom get someone to come in a couple of times a week to take her to the store or go get her groceries for her, and to help her keep up with the housekeeping. She insisted she could do it and said she couldn't afford it anyway.

I got a call from mom's friend last night. She told me mom had fallen during the day but only had some bruises and was ok. I feel like I need to come check on her but I can't get there by tomorrow. I know she needs help but I just don't know what to do. Can you help me with anything like this?

Answer:

"Yes. If you like I can actually go see your mom this afternoon, assess the situation, and call or email you when I get back from   my visit. Would that make you feel better"

Reply:

"Yes. How much will that be. I'll write you a check".

Answer:

"If you have a fax machine available, I'll fax you an Agreement. Payment and billing information will be included. Sign it and fax   it back to me, and I'll contact you as soon as I get back from seeing your mom."

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